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Return and Refund

We do have pretty easy and straightforward return and refund policies.  

When you receive your order and want to exchange it with a different product, it MUST be unopened, unused, in original packaging, and with all the labels.  After contacting us, you will need to ship the original order back to us, at your own expense. Once we receive it, we will inspect if it's unopened, unused, in original packaging, and with all the labels.  Then, we will issue a store credit in the form of a code, and you will use that code to make a new purchase.  

When you receive your order and have changed your mind, and you want to return it, it MUST be unopened, unused, in original packaging, and with all the labels.  After contacting us, you will need to ship the original order back to us, at your own expense. Once we receive it, we will inspect if it's unopened, unused, in original packaging, and with all the labels.  Then, we will issue a store credit only in the form of a code, not a full refund.

We will issue a full refund back to your original payment method used IF AND ONLY IF:

- Your order gets lost while in transit.  You may also opt for a resend.  Resends will take 3-5 business days, just like placing a new order.

- You received an incorrect item, size, style, etc..  In this situation, we will require you to send a photo.  Depending on our discretion, we may ask you to ship the item back to us.  Of course, we will cover the return shipping costs.  If you opt for a replacement, it will take 3-5 business days, just like placing a new order.

- You received a damaged item.  We will require you to send a proof of damage.  You may also opt for a resend.  Resends will take 3-5 business days, just like placing a new order.

- If your order is delayed (more than 25 days) due to reasons we have no control of like postal delay, we will issue a compensation store credit in the form of a coupon code.

We will NOT issue a refund if:

- After 24 hours from placing the order, you have changed your mind and would like to cancel and get a refund.

- After 24 hours from placing the order, you decided to change the style, size, product, etc..

- You have entered an incorrect shipping address or any misspelled info resulting in a failed delivery.

CANCELLATION

We are happy to cancel orders within 24 hours from order placement, because during this stage, it's still under review.  If it's over 24 hours, that means your order has been fulfilled OR in-queue for dispatch, and cancellation is no longer possible.  

For more clarification, please message us at support@australianb.com.

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